Heally Reviews
Honest patient reviews and ratings for Heally peptide therapy services.
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Our Verdict
Heally earns a 3.9/5 rating from 11 patient reviews, with pricing starting at $110/month. They offer video telehealth consultations.
Quick Facts
Consultation
Video Telehealth
Lab Testing
Not included
Peptides Offered
14
Shipping
5-7 business days
All Patient Reviews (11)
Provider no-showed my consult — 45-minute wait with no contact
Booked and paid for an initial consult. Waited in the virtual waiting room for 45 minutes past my scheduled time. No message, no notice from the provider. Reached out to Heally support, got a reply the next day apologizing and offering a rebooking with no refund on the first appointment. The rebooking was with a different provider since my original one had no availability for two weeks. The second consult went fine and I've been on semaglutide for six weeks. But I'm rating the experience I had, not just the outcome. A no-show on a paid consultation with no real-time notice is a significant service failure. Heally needs accountability mechanisms for provider attendance that don't just result in a polite apology.
March 20, 2026
Shipping is slow — 8-10 days is common, plan your refills early
The platform and provider have been solid for four months. My doctor is thoughtful and responsive. The peptide variety is unmatched — I'm on tirzepatide plus sermorelin and the combination has been managed well. The consistent friction is shipping. Every refill has taken between 8 and 10 days. At month three, I timed it wrong and ran out of tirzepatide for 5 days before the next refill arrived. My doctor's advice was to reorder earlier, which I now do — two weeks ahead rather than one. Once you adjust your refill timing, this is manageable. But if you're expecting 2-3 day shipping like some other services offer, reset those expectations before you enroll.
March 16, 2026
Good platform, but losing a provider mid-treatment is disruptive
I was three months into a well-managed semaglutide protocol when my provider left the Heally platform. I received a brief notification from Heally with a list of alternative providers. I chose a new one, did a new intake consult, and she reviewed my previous protocol. The transition took two weeks, during which I was continuing on my last refill but without active physician oversight. The new provider is good and we've maintained the protocol. But the gap — the intake, the re-verification, the two-week overlap period — was disruptive for something I expected to be a continuous care relationship. Heally should have a transition protocol that ensures continuity when a provider leaves.
February 28, 2026
No mandatory subscription — I only pay when I'm actively treating
I travel internationally several months per year and can't always take injectable medication with me. The mandatory subscription model at most telehealth services meant I was paying monthly even during breaks. Heally lets me pause treatment without losing my provider relationship — I message my doctor, we agree on a hold, and I stop paying the consultation fee. When I come back I message him, do a short check-in, and restart. I've been on tirzepatide 2.5mg for three months of active treatment, down 11 lbs. The peptide variety on the platform is also excellent — my doctor has prescribed PT-141 alongside the GLP-1 and managed both protocols concurrently.
February 20, 2026
Hit or miss depending on the doctor
The marketplace model means your experience varies. My first doc was great and prescribed PT-141 quickly. Second doc (different state) wanted extra tests. Peptide pricing is competitive though.
February 12, 2026
Doctor quality varies — research your provider before booking
I've now tried three providers on the Heally marketplace. The first was excellent — thorough, knowledgeable, responsive. The second was clearly running a high-volume clinic and gave me a five-minute consultation. I switched back to my original provider. The platform itself works well and the no-subscription model is genuinely good. But the quality range across providers is real. If you pick a provider without checking their reviews and specialty background, you might get the five-minute version. The platform could do more to surface provider response rate and average consultation length. Once I found the right provider, the care has been as good as any premium telehealth service.
February 4, 2026
Broad peptide availability — BPC-157, TB-500, sermorelin all through one platform
I've been managing a chronic soft tissue injury alongside weight loss and needed a provider who could prescribe both GLP-1s and peptides for recovery. Heally has the broadest selection of any platform I've tried. My provider prescribed semaglutide 0.5mg, BPC-157 250mcg twice daily, and TB-500 2mg weekly. Four months in, I've lost 17 lbs, the injection site recovery is better than it was on BPC-157 alone, and the TB-500 seems to be accelerating the soft tissue healing based on physical exam findings from my sports medicine doctor. The marketplace model means I found a provider who had experience with all three compounds — you can't get that at a single-protocol GLP-1 service.
January 29, 2026
First provider was poor — second was good. Platform doesn't filter adequately
My first Heally provider took four days to respond to messages and gave protocol recommendations that contradicted my intake form. When I asked about a titration question, the response was a copy-pasted general protocol that didn't account for my history of GI sensitivity. I switched providers. My second provider is much better — responsive within 24 hours, reads the intake, adjusts for my specific history. The platform's provider rating system has limited data. Most providers have fewer than ten reviews. Without meaningful ratings to guide selection, it's a coin flip unless you spend time vetting credentials yourself. The no-subscription model is genuinely good. The provider quality filtering needs work.
January 21, 2026
Chose my own doctor and found one who actually knows peptides
The marketplace model is the right approach for people who care about their prescriber. I spent 30 minutes reading through doctor profiles before choosing one who listed GLP-1 peptide protocols in their specialty. My first consult was 25 minutes, she was knowledgeable and responsive to my questions, and she built a semaglutide protocol with BPC-157 concurrent for a tendon issue. Four months in, 16 lbs down and the tendon is measurably better. I've been messaging her directly rather than through a corporate support queue. She answers within a day. The no-mandatory-subscription model means I'm paying for care when I need it — no fee when I'm on a medication hold.
January 14, 2026
No labs is the real limitation — everything else works
Three months in, 14 lbs down on semaglutide 0.75mg. My doctor on the marketplace is responsive and knowledgeable. The no-subscription model has saved me money compared to my previous service. The limitation that matters is labs. Heally doesn't coordinate lab draws. My doctor recommended a metabolic panel before increasing my dose but left the lab coordination entirely to me. I found a local Quest and paid out of pocket. It worked out, but patients without a cooperative PCP or access to cash-pay labs are going to be in a gap. For a platform with this much peptide variety, the lack of integrated lab coordination is the missing piece.
December 29, 2025
Found a doctor with actual obesity medicine training — chose based on credentials
What makes Heally different from every other telehealth service is that you can see doctor credentials before you consult. I filtered for providers with obesity medicine certification and found three. The one I chose is a Board-certified obesity medicine physician with 12 years of practice. The consult was completely different from what I've had at async services — she asked about metabolic history, lifestyle constraints, and what prior dieting had and hadn't worked for me. We landed on a tirzepatide protocol with a specific behavioral framework. Five months in, 29 lbs down. The credentialing transparency is something every telehealth service should offer.
December 8, 2025
Frequently Asked Questions
Is Heally legit?
Heally has 11 patient reviews with an average rating of 3.9/5. They offer video telehealth consultations. Founded in 2018, they are based in San Francisco, CA.
How much does Heally cost?
Heally pricing starts at $110/month. They offer 14 peptides including BPC-157, Semaglutide, Tirzepatide, and 11 more.
What peptides does Heally offer?
Heally offers 14 peptides: BPC-157, Semaglutide, Tirzepatide, CJC-1295 / Ipamorelin, PT-141, Sermorelin, TB-500, AOD-9604, Melanotan II, Gonadorelin, Liraglutide, GHRP-2, Pentadeca Arginate, Oxytocin.
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